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Guidelines for your portrait session

Hi there, I'm glad you're planning a portrait session with Franctal Studio. We make a good effort to go over every information during your design consultation but I know some things may slip through the crack or you may not remember with all the information you are provided with. That's why these guidelines are set up to help you remember some of the details. I look forward to creating beautiful portraits of you.

Session Fees and Location Costs

Session Fees

Required session fee is due at the time of booking to secure your appointment date and time. This is a non-refundable fee that goes toward your session. The session fee covers the time and talent of photographer, basic retouching and creative editing of images, as determined by the photographer as well as your design consultation and viewing/ordering appointment. All print and digital products (Wall art. Heirloom albums. Folio Boxes. Premium canvases, professionally framed prints) are ordered separately with portrait collections starting at $1590.

Location, Costs & Fees

For most portrait sessions, you do have the options of a studio session, in-home session or in an outdoor location of your choice. If there are any costs/fees associated with the location the client has chosen for their session (including but not limited to, use of facilities), the client will be responsible for those fees. The photographer will not guarantee or arrange payment on any location. For in-home and on-location sessions, a minimum order towards a portrait collection or wall art pieces is required. You may choose locations (within the lower mainland) that bring good memories for you or are a central part of your personal or family tradition. They make for good stories to tell in the future. A studio session (in-studio or outside the studio area) is recommended, otherwise.


All payments are due in full unless payment arrangements have been made. Orders will not be processed until payment in full is received. If you arrange a payment plan, your order will be placed and delivered after the final payment has been received. During your design consultation, you may decide exactly what you'd like created for you. At this point, we will commission your portraits with the receipt of 50% downpayment.


Rescheduling and Refunds


If an illness or situation prevents a photo session from taking place, you may reschedule your twice for personal reasons with adequate notice without penalty. Notice of  less than 48 hours will attract a $75 surcharge, which will be put towards your final order. Should you decide to completely cancel the session, this session fee is forfeited and will not be refunded. Photographer reserves the right to reschedule due to illness, weather, equipment malfunction, or other circumstances beyond their control.  Should session have to be rescheduled, rescheduling must be within 180 days.  Session fees are non-refundable and may not be applied to another session after 180 days from payment.

**Due to the recent pandemic, sessions can be rescheduled with no charge if you or anyone around falls ill or shows any symptoms of covid-19***

Re-doing the session / Refunds

Re-shoots are determined at the discretion of the photographer. Re-shoots and refunds will not be given for poor choices of clothing, make-up, hair or weather-related issues, lateness or by not following the recommendations of the photographer.


Post-Portrait Session

Viewing and Ordering Session

You will be hosted to a reveal and ordering session within seven to ten days after the portrait session (and in some cases, immediately after your session). Favorite images will be selected for production. All sales are final. Should you require more than one viewing appointment, additional charges may apply.


After one (1) year, all images will be purged from our hard-drive, except as needed for promotional purposes, to be determined by photographer at photographer’s sole discretion. Photographer is not responsible for loss or damage to the digital files due to circumstances beyond photographer’s control.


Model Release, Liabilities & Copyright

Model Release

By signing up for a session, you are giving Franctal. Studio the permission to photograph you  (and/or my minor child(ren) as well as others as included in your portrait session. You may let us know if you would prefer for your photographs to not be posted on social media. We respect your privacy.


Photographer is not responsible for the damage of portraits after delivery to you. Once delivered in good condition, you assume all the responsibility for the safety of all portraits upon receipt.


You will be responsible for keeping your children safe during the session.

Franctal Studio owns and retains all copyrights to all images created during client’s session. A corresponding digital file is provided complimentary to art pieces ordered in similar size for personal use and sharing on social media.


Please reach out to Caroline with all your questions.

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