Guidelines for your portrait session
Hi there, I'm glad you're planning a portrait session with Franctal Studio. We make a good effort to go over every information during your design consultation but I know some things may slip through the crack or you may not remember with all the information you are provided with. That's why these guidelines are set up to help you remember some of the details. I look forward to creating beautiful portraits of you.
Session Fees and Location Costs
Required session fee is due at the time of booking to secure your appointment date and time. This is a non-refundable fee that goes toward your session. The session fee covers the time and talent of photographer, basic retouching and creative editing of images, as determined by the photographer as well as your design consultation and ordering appointment. All print and digital products are ordered separately except expressly stated as in headshots mini-sessions.
Location, Costs & Fees
For most portrait sessions, you do have the options of a studio session, in-home session or in an outdoor location of your choice. If there are any costs/fees associated with the location the client has chosen for their session (including but not limited to, use of facilities), the client will be responsible for those fees. The photographer will not guarantee or arrange payment on any location. For in-home and on-location sessions, a minimum order towards a portrait collection or wall art pieces is required. You may choose locations (within the lower mainland) that bring good memories for you or are a central part of your personal or family tradition. They make for good stories to tell in the future. A studio session (in-studio or outside the studio area) is recommended, otherwise.
All payments are due in full unless payment arrangements have been made. Orders will not be processed until payment in full is received. If you arrange a payment plan, your order will be placed and delivered after the final payment has been received. During your design consultation, you may decide exactly what you'd like created for you. Same day savings are applied for portraits commissioned at the consultation. Only one type of savings or gift voucher may apply to a session.
While the value of gift vouchers do not expire, other conditions may apply. A $100 commitment fee is required to schedule your design consultation and session, completely returnable once all appointments have been honoured. It may be put towards your final portrait order.
Rescheduling and Refunds
If an illness or situation prevents a photo session from taking place, you may reschedule your once for personal reasons with adequate notice without penalty. Subsequent rescheduling, same-day cancellations/rescheduling attract a $100 fee. Should you decide to completely cancel the session, this session fee is forfeited and will not be refunded. Photographer reserves the right to reschedule due to illness, weather, equipment malfunction, or other circumstances beyond their control. Should session have to be rescheduled, rescheduling must be within 180 days. Session fees are non-refundable and may not be applied to another session after 180 days from payment. It is the photographer's decision to reschedule a session in the event of weather-related issues (thunderstorms or snow and hazardous weather conditions at the time of session) within 2 - 4 hours of scheduled time depending on the type of session. As Metro Vancouver is synonymous with rain, rescheduling because of rain, especially during fall season, is only made on a case-by-case basis.
**Due to the recent pandemic, sessions can be rescheduled with no charge if you or anyone around you falls ill or shows any symptoms of covid-19***
Re-doing the session / Refunds
Re-shoots are determined at the discretion of the photographer. Re-shoots and refunds will not be given for poor choices of clothing, make-up, hair or weather-related issues, lateness or by not following the recommendations of the photographer.
You will be hosted to a reveal and ordering session within seven to ten days after the portrait session (and in some cases, immediately after your session). Should more time be required following a session, you may request for an ordering date outside of the ten days. Favourite portraits are selected for production during the ordering appointment. You may not change orders after the session. All sales are final. One ordering appointment is included in session fees and additional ordering appointments are charged at $150/hour.
Following a portrait session, portraits are archived for up to 30 days with no charge within which an ordering appointment has to be scheduled. Client may request for additional archiving not more than 3 weeks after the end of the 30 day period for a $150, after which the portraits will be purged from photographer's hard-drive, if no ordering occurs. All portrait ordered are permanently archived by the photographer. Photographer is not responsible for loss or damage to the digital files due to circumstances beyond photographer’s control.
Model Release, Liabilities & Copyright
By signing up for a session, you are giving Franctal. Studio the permission to photograph you (and/or my minor child(ren) as well as others as included in your portrait session. You may let us know if you would prefer for your photographs to not be posted on social media. We respect your privacy.
Photographer is not responsible for the damage of portraits after delivery to you. Once delivered in good condition, you assume all the responsibility for the safety of all portraits upon receipt.
You will be responsible for keeping you and your children safe during the session.
Franctal Studio owns and retains all copyrights to all images created during client’s session, and may use, re-use, publish and re-publish the same in whole or in part, separately or in conjunction with other photographs, in any medium now or hereafter known, and for any lawful purpose whatsoever, including (but not by way of limitation) illustration, promotion, advertising and trade. A print release may be granted with digital files to print portraits for personal use up not more than 8x10 inches. The print release does not allow publication of your portraits (i.e. entering in contests), selling or altering of your images without the photographer’s written permission. It is illegal to copy, scan, download, print, alter, or otherwise steal any image created by Franctal Studio during client’s photo session. This applies to images used on blog, digital media, or hard copy images.
Please reach out to Caroline with all your questions.